Shipping Information
Our designers aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. All purchases are the responsibility of the designers while in transit, until delivered to you.
You will receive a tracking number for your package as soon as it is dispatched so that you may check its whereabouts on the international courier’s website. The items sent by our designers are subject to a thorough quality control process by NO-GRAM in order to ensure complete customer satisfaction.
Delivery time is normally between 3 and 7 working days (Buy now) depending on when your order is processed and the location you require the order to be shipped to.
For Items made especially for you (By order), delivery time is normally approximately 5-6 weeks. If your order cannot be delivered within the timeframe specified at the time the order is placed we will notify you and try to rectify the situation as quickly as is practically possible.
Shipping address
Please note: all orders will only be sent to the address provided on the PayPal website in the final phase of the purchase, whether payment is made through a PayPal account or by credit card, therefore NO-GRAM cannot ship to other any addresses.
Dispatch
Please note that our designers aim to dispatch all orders within 48 hours from order confirmation. This can take longer during the Christmas period when it may take up to 72 hours for shipments to be dispatched. We operate Monday to Friday and not on public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. NO-GRAM and its designers are not responsible for any delays caused by any local customs clearance processes.
Responsibility
Our designers are responsible for each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by NO-GRAM, and transfer of responsibility in the same way.